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Support

Help with Mazey.

Mazey is a small, offline maze game for young children. Here are the answers to the most common questions.

Contact

Questions, bugs and ideas are handled through GitHub Issues: open an issue.

Please don't include your child's name or any personal details.

Common questions

How do I turn the sound or music off?

Open Settings (the gear icon). There is a master Sound switch, plus separate switches for the music while dragging and the applause at the end.

Can I turn off a maze shape?

Yes. In Settings, under Maze shapes, switch off squares, circles, honeycomb or triangles. One shape always stays on. A maze that hasn't been started changes right away, and a maze in progress is finished first.

Can several children share one device?

Yes. Tap the player name at the top left of the home screen, then Add player. Every player has their own stickers, stars, characters, statistics and difficulty, and tapping a name switches to them. Sound and maze shape settings are shared. A grown-up can rename or remove a player with the pencil next to their name.

How do I start one player over?

Switch to that player, then in Settings open Statistics and choose Reset. A simple math question asks a grown-up to confirm. Other players are not changed.

How do I erase everything?

In Settings, choose Reset everything and answer the math question. This removes every player and all their progress, and the settings, as if the app was just installed.

How are characters unlocked?

By collecting stars in mazes. Stars add up over time and are never spent. Open Characters from the home screen to see how many stars the next character needs.

Where can I see how long mazes take?

Settings → Statistics. It's for grown-ups; children never see times.

Is my child's progress backed up?

Progress is saved on the device only. It isn't sent anywhere, so deleting the app removes it.

Which devices are supported?

iPhone and iPad with iOS or iPadOS 26 or later, and Mac with macOS 26 or later.

What to include in a report

  • Your device and its system version
  • What you did just before the problem
  • A screenshot, if it helps