How do I start a screenshot quickly?
Use Command + Shift + 2. Screen Snip supports a global hotkey, so capture can start even when the app is not frontmost.
Contact
Support for Screen Snip is handled through GitHub Issues.
Support, bugs, and requests
Response target: usually within 24 to 48 hours.
What to Include
If you are reporting a problem, include enough detail to reproduce it quickly.
- Your macOS version.
- The Screen Snip version you are using.
- What you expected to happen.
- What actually happened.
- Whether the issue affects capture, editing, saving, or permissions.
Common Questions
Where are my screenshots saved?
Your save location is configurable in the app settings. Screen Snip can also save automatically when you copy to the clipboard if you enable that option.
Can I edit images that were not captured in Screen Snip?
Yes. You can open existing images for editing, including using Finder's Open With integration.
Can I export in different formats?
Yes. Screen Snip supports PNG, JPG, and HEIC output, with quality controls where those formats support it.
Does Screen Snip upload my images anywhere?
No. The app is designed to work locally on your Mac. Nothing leaves your device unless you choose to export or share it.
Troubleshooting
Capture is not working
Check macOS permissions under Privacy & Security > Screen Recording. If the app uses accessibility-based interactions on your setup, confirm Accessibility is also enabled.
The app still does not capture after permissions are enabled
Quit and relaunch Screen Snip after granting permissions. macOS permission changes often need a relaunch before they take effect.
Saved files are larger than I expected
Review the export format and the Retina downsampling options in settings. PNG keeps maximum fidelity, while JPG and HEIC can reduce file size.
Compatibility
Screen Snip is built for macOS.
- Minimum OS: macOS 26.0 or later.
- Built for Apple Silicon and Intel Macs, though Intel is not actively tested.
- Approximate disk footprint: 20 MB.